Privacy Policy

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Effective Date: January 1, 2025

Introduction

Welcome to QWYK iSoft dba IWYNO FINWORKS LLC ("QWYK," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you use our software, web-based solutions, mobile applications, and core software functionalities (collectively, "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy.

This Privacy Policy is incorporated into and subject to our Terms of Service (available on this website). If you have any questions, please contact us at [email protected]

1. What Information Do We Collect?

We may collect the following types of information when you use our Services:

1.1 Personal Information

This includes information that can identify you, such as:

  • Contact Information: Name, email address, phone number, and mailing address (if provided).
  • Account Information: Usernames, passwords, and other credentials for accessing our Services.
  • Payment Information: Billing details, such as credit card numbers or payment processor data (handled by third-party processors, not stored by QWYK).
  • Usage Data: Information about how you interact with our Services, such as IP addresses, device information, browser type, and usage patterns.

1.2 Non-Personal Information

This includes anonymized or aggregated data that cannot identify you, such as:

  • Technical data (e.g., operating system, app version).
  • Analytics data (e.g., number of users, feature usage).

1.3 Information from Third Parties

We may receive information about you from third parties, such as payment processors, analytics providers, or social media platforms, if you choose to connect these services to our Services.

1.4 Information You Provide Voluntarily

You may choose to provide additional information, such as feedback, survey responses, or content uploaded through our Services (e.g., documents, images). We treat this information according to your preferences and applicable law.

2. How Do We Use Your Information?

We use the information we collect for the following purposes:

  • To Provide and Improve Our Services: To operate, maintain, and enhance our Services, including fixing bugs, developing new features, and ensuring compatibility.
  • To Communicate with You: To send you updates, notifications, customer support responses, and marketing materials (if you opt in).
  • To Ensure Security: To protect our Services, prevent fraud, and comply with legal obligations.
  • To Analyze Usage: To understand how users interact with our Services and improve user experience.
  • To Fulfill Contracts: To process payments, deliver subscriptions, or provide technical support.

We may also use your information for other purposes with your consent or as required by law.

3. How Do We Share Your Information?

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Service Providers

We may share your information with third-party vendors who help us operate our Services, such as hosting providers, payment processors, and analytics tools. These providers are contractually obligated to use your information only as needed to perform their services and to protect your privacy.

3.2 For Legal Reasons

We may disclose your information if required by law, regulation, or legal process (e.g., subpoenas, court orders). We may also disclose information to protect the rights, property, or safety of QWYK, our users, or the public.

3.3 With Your Consent

We may share your information with third parties if you give us permission, such as when you connect our Services to a third-party app or platform.

3.4 In Business Transfers

If QWYK is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.5 Aggregated or Anonymized Data

We may share non-personal, aggregated, or anonymized data with third parties for research, marketing, or other purposes.

4. How Do We Protect Your Information?

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

You are responsible for maintaining the confidentiality of your account credentials and for any actions taken under your account.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate.
  • Deletion: You can request that we delete your personal information, subject to legal retention requirements.
  • Restriction or Objection: You can request that we restrict or stop processing your information for certain purposes.
  • Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in those communications.

To exercise these rights, contact us at [email protected]. We may require verification of your identity before fulfilling your request.

If you are in the European Economic Area (EEA), United Kingdom, or California, you have additional rights under GDPR, UK GDPR, or CCPA, respectively. Please see Section 8 for more details.

6. International Data Transfers

If you are located outside the United States, your personal information may be transferred to and processed in the U.S. or other countries where our servers or service providers are located. These countries may have data protection laws that are different from those in your country. By using our Services, you consent to such transfers.

We comply with applicable data transfer mechanisms, such as the EU-U.S. Data Privacy Framework (if applicable) or Standard Contractual Clauses, to ensure your data is protected.

7. Children’s Privacy

Our Services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it. If you believe we have inadvertently collected information from a child, please contact us at [email protected].

8. Compliance with Data Protection Laws

8.1 For Users in the EEA, UK, and Switzerland

If you are located in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent laws. We act as a data controller for the personal information we collect. You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

8.2 For Users in California

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt-out of the sale of personal information (though we do not sell your data). For more information, contact us at [email protected].

9. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymize your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. If we make material changes, we will notify you by email, through our Services, or by posting a notice on our website. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

QWYK iSoft dba IWYNO FINWORKS LLC
[Insert Address]
Austin, TX
Email: [email protected]

You can also contact our Data Protection Officer (if applicable) at [email protected]